Store Policy & Refunds

ALL REFUNDS OR EXCHANGES IN STORE, EXCEPT TCG PRODUCTS, FOR PURCHASES CAN BE TAKEN TO ANY BOBA RALLY LOCATION BUT MUST BE ACCOMPANIED BY THE ORIGINAL RECEIPT. ITEM(S) BEING RETURNED OR EXCHANGED WILL BE INSPECTED BY A BOBA RALLY EMPLOYEE UPON ARRIVAL FOR ANY ISSUES WITH SAID PRODUCT. WE HAVE THE RIGHT TO REFUSE ANY RETURNS FOR ITEM(S) DEEMED NON-RETURNABLE DUE TO INTENTIONAL MALPRACTICE OR OPEN SEAL. PLEASE ALLOW 3-10 BUSINESS DAYS TO RECIEVE A REFUND ON ANY CREDIT OR DEBIT PURCHASES.

 

REFUNDS FOR ALL MERCHANDISE EXCLUDING BAGS AND COLLECTIBLE FIGURES CAN BE FULFILLED WITHIN 14 DAYS OF PURCHASE. ALL TRADING CARD PRODUCTS ARE FINAL SALE.

 

COLLECTIBLE FIGURES AND BAGS CAN BE REFUNDED OR EXCHANGED WITHIN 7 DAYS OF PURCHASE, AND IF SEAL HAS NOT BEEN OPENED OR TAMPERED WITH.

 

EXCHANGES FOR DEFECTIVE PRODUCT OR EXCHANGES FOR ITEM(S) LESS THAN EQUAL VALUE CAN BE DONE WITHIN 30 DAYS OF PURCHASE. WE WILL NOT REFUND THE DIFFERENCE IF THE ITEM(S) IS LESS THAN THE ORIGINAL PURCHASE. UNLESS IT IS DONE WITHIN THE 14 DAYS FOR REFUND.

 

LOUNGEFLY PRODUCTS AND TCG PREORDERS ARE NOT AVAILABLE FOR BUY 2 GET 1. TCG PREORDERS ARE ELIGIBLE FOR BUY 2 GET 1 AFTER PRERELEASE DATE. 

 

MILITARY 15% OFF IS ONLY ELIGIBLE FOR IN-STORE PURCHASES AT ANY OF OUR LOCATIONS. MILITARY ID MUST BE VERIFIED BY ASSOCIATE TO USE THIS PROMOTION. NON-STACKABLE WITH ANY OTHER PROMOTIONS, INCLUDING THE BUY 2 GET 1. APPLIES TO ALL PRODUCTS, NO EXCLUSIONS. 

 

FOR HELP WITH ONLINE ORDER RETURNS, PLEASE EMAIL US AT SUPPORT@BOBARALLY.COM. BOBA RALLY IS NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES. REIMBURSEMENTS ARE NOT AVAILABLE FOR ORIGINAL OR RETURN POSTAGE. ONCE YOUR RETURN HAS BEEN RECIEVED, PLEASE ALLOW 2-7 BUSINESS DAYS FOR PROCESSING AND 3-10 BUSINESS DAYS TO RECIEVE YOUR CREDIT. ANY IN-STORE PICK UP ORDERS MADE ONLINE NEEDS TO BE PICKED UP WITHIN 7 DAYS OF THE ORDER CONFIRMATION DATE, OR IT WILL BE AUTOMATICALLY REFUNDED AND VOID FOR PICKUP.

 

ALL ELECTRONIC AND SEASONAL ITEMS SUCH AS HOLIDAY THEMED OR SWIM WEAR ARE FINAL SALE AND ARE NOT SUBJECTED TO RETURNS.